Suspension for product or safety policies
A restricted product or a violation of product/safety policies has blocked your account.
Amazon removes listings and suspends accounts when it detects restricted products, safety issues, customer complaints about the item, or policy violations. Recovery involves demonstrating compliance and correcting the catalogue.
What you may be seeing
- •"Restricted product" or "product policy violation".
- •Complaints regarding the safety or condition of the item.
- •Mass removal of ASINs from your catalogue.
- •Account suspension after accumulating violations.
Common causes
- •Products in restricted categories or requiring approval.
- •Missing safety documentation or certificates.
- •Descriptions or images that violate policies.
- •Recurring customer complaints about the product.
How I address it
- ✓We audit which specific policy was violated and why.
- ✓We gather certificates, technical documentation, or compliance documents.
- ✓We correct the catalogue and content to comply with policies.
- ✓We submit the Plan of Action and manage the reactivation.
What to prepare
- ✓Notification with the policy and affected ASINs.
- ✓Current product specifications, labelling, instructions, and photographs.
- ✓Certificates, tests, or declarations of conformity requested for the category.
- ✓Change history for the catalogue and inventory.
Questions about this issue
What certificate does my product need?
It depends on the category, product, and specific requirement. There is no universal certificate; first, we identify the standard and documentation that Amazon is requesting.
Does changing the title and images resolve the violation?
Only if the issue is limited to the listing content. A safety or compliance issue usually requires additional documentation and measures.
The complete notice in Seller Central is the primary reference. Requirements and available options depend on the case and marketplace.
Does this match your situation? Tell me today.
Success fee basis: the main service fee is due only if the account is recovered. The exact terms are confirmed before starting. Amazon makes every reinstatement decision. No consultant can guarantee an outcome or a fixed review time.