How each type of account issue is approached
These scenarios explain the diagnosis, work and objective. They are not presented as client results.
Account Verification (Section 3)
Situation: Seller with the account suspended after Amazon rejected their verification documents three times.
How it is assessed: We identified a discrepancy between the tax and bank addresses, reorganised the documentation, and responded to the verification.
Objective: Submit a consistent, discrepancy-free file so that the verification team can validate your identity and business.
Improper use of brand / authenticity
Situation: Authenticity complaint with removal of multiple ASINs and an appeal already rejected for 'invalid documentation'.
How it is assessed: We reconstruct the supply chain with valid invoices and a Plan of Action focused on the root cause.
Objective: Prove the traceability of the product and respond precisely to the infringement communicated by Amazon.
Account Linking (multi-account)
Situation: Suspension due to association with an old account sharing IP and device with a partner.
How it is assessed: We documented the actual separation of both businesses and justified the false positive to Amazon.
Objective: Demonstrate the separation of the businesses or explain a legitimate relationship with verifiable documentation.
Funds on hold / not established
Situation: Frozen payouts and account marked as 'not established' after a sales spike.
How it is assessed: We regularise the tax and establishment information with the exact documentation Amazon requested.
Objective: Align fiscal, corporate, and banking information to resolve the review that keeps payments blocked.
Appeal already rejected (2nd attempt)
Situation: Four plans of action submitted and rejected; the seller considered the account lost.
How it is assessed: We analyse each rejection, rebuild the case from scratch, and escalate through the appropriate channels.
Objective: Submit a new proposal that corrects the reason for the previous rejection, rather than using another attempt with the same text.
Performance (ODR / shipments)
Situation: Suspension due to defective order rate exceeding the threshold following logistical problems.
How it is assessed: Root cause diagnosis, specific corrective actions, and data-driven plan of action.
Objective: Prove corrections already implemented and preventive controls that reduce the risk of the issue recurring.
Amazon decides every outcome. Timing depends on the evidence and the reviewing team.
Let us review your actual situation
Show me the complete notice and I will explain what I would verify first.