---
title: "Amazon account blocked due to authenticity or brand issues | Recover it | Desbloqueo Cuenta Amazon"
description: "Complaints of authenticity, intellectual property, or improper brand use have blocked your account. I help you with the Plan of Action and the invoices Amazon requires."
url: https://unlockamazonseller.com/en/servicios/uso-indebido-de-marcas/
lang: en
lastmod: 2026-09-13
content-signal: search=yes, ai-input=yes, ai-train=yes
---
# Suspension for authenticity and improper use of brands

A complaint of authenticity, counterfeiting, or brand infringement has blocked your account or products.

Intellectual-property and authenticity complaints require a response to the exact issue and valid documents supporting the supply chain. A generic plan may omit the relevant evidence or policy.

## What you may be seeing

- •‘Inauthentic item’ or ‘intellectual property complaint’.

- • Amazon is asking you for invoices from your supplier for the past 365 days.

- • Listings removed and ASINs blocked.

- • Rejection of appeals for 'invalid documentation'.

## Common causes

- • Invoices that do not meet Amazon's requirements (data, volume, traceability).

- • Unauthorized supplier or undemonstrable supply chain.

- • Complaints from brand owners (legitimate or abusive) in Brand Registry.

- • Plan of action that does not address the root cause.

## How I address it

- ✓ We review your invoices and supply chain against the actual requirements.

- ✓ We build a Plan of Action that addresses the root cause, not the symptoms.

- ✓ We prepare the authenticity documentation that Amazon does accept.

- ✓ I manage the appeal and, if applicable, the removal of the complaint from the rights holder.

## What to prepare

- ✓ Notification from Amazon with the affected ASINs, brands, and type of infringement.

- ✓ Complete, unedited invoices and verifiable supplier contact information.

- ✓ Purchase orders, invoices, and payment records that help verify the supply chain.

- ✓ Communications with the brand owner, if any.

## Questions about this issue

### Will any supplier invoice do?

No. It must correspond to the product and the period requested, identify the buyer and supplier, and allow Amazon to verify traceability.

### Is it enough to remove the reported listing?

Removing it may stop sales, but it doesn't resolve an ongoing Account Health issue on its own. You need to address the cause communicated.

The complete notice in Seller Central is the primary reference. Requirements and available options depend on the case and marketplace.

## Does this match your situation? Tell me today.

Success fee basis: the main service fee is due only if the account is recovered. The exact terms are confirmed before starting. Amazon makes every reinstatement decision. No consultant can guarantee an outcome or a fixed review time.

## Other account issues