---
title: "Amazon account suspended due to performance (ODR / deliveries) | Desbloqueo Cuenta Amazon"
description: "Your account has been suspended due to metrics: defective order rate, late shipments, or cancellations. We can help you with the Plan of Action to reactivate it."
url: https://unlockamazonseller.com/en/servicios/rendimiento-envios/
lang: en
lastmod: 2026-09-13
content-signal: search=yes, ai-input=yes, ai-train=yes
---
# Suspension due to performance issues (ODR, shipments, metrics).

Your metrics (ODR, late shipments, cancellations) have triggered a performance suspension.

Suspensions for performance issues are resolved with a solid plan of action that demonstrates to Amazon that you understand what went wrong, what you have corrected, and what you will do to prevent recurrence. The key is in concrete data, not promises.

## What you may be seeing

- • Defective order rate (ODR) above 1%.

- • Late shipments or cancellations above the threshold.

- • Account Health warning in yellow/red (Account Health).

- • Suspension after multiple ignored warnings.

## Common causes

- • Logistical or stock issues causing delays.

- • Defective products or descriptions that generate claims.

- • Reactive management of Account Health instead of proactive.

- • Lack of a plan addressing the root cause of the metrics.

## How I address it

- ✓ We analyse your metrics to find the real root cause.

- ✓ We designed specific corrective and preventive actions.

- ✓ I prepare a data-led Plan of Action supported by evidence.

- ✓ I help you monitor Account Health to avoid relapse.

## What to prepare

- ✓ Risk or suspension warning and full account status review.

- ✓ Order report feeding the affected metric.

- ✓ Proof of delivery, communications, and related claims.

- ✓ Operational changes already applied to inventory, shipping, or customer service.

## Questions about this issue

### Does an ODR over 1% always result in suspension?

This is the target published by Amazon for defective orders, but the specific action depends on the notice and the account status. You need to review the orders and options shown in Seller Central.

### Can a metric be corrected with just a POA?

The plan explains the cause and measures, but operational corrections and proofs must be real. A text without executed changes does not fix the problem.

The complete notice in Seller Central is the primary reference. Requirements and available options depend on the case and marketplace.

## Does this match your situation? Tell me today.

Success fee basis: the main service fee is due only if the account is recovered. The exact terms are confirmed before starting. Amazon makes every reinstatement decision. No consultant can guarantee an outcome or a fixed review time.

## Other account issues